Welcome to www.trishnae.com. By accessing or using this website, you agree to be bound by the following Terms & Conditions. These terms, together with our Privacy Policy, Shipping & Delivery Policy, Exchange Policy, and Cancellations & Refund Policy, govern your use of the website and all services offered by Trishnaé.

1. Ownership and Applicability

The website www.trishnae.com is owned and operated by Trishnaé (“we”, “us”, or “our”).

The term “you” refers to any user, visitor, or customer accessing the website.

By using this website or placing an order, you agree to these Terms & Conditions. If you do not agree, please refrain from using the website.

2. Website Use

By using this website, you agree to:

• Provide accurate and complete information when placing an order
• Use the website only for lawful purposes
• Not misuse or interfere with the website’s functionality
• Not attempt unauthorised access to systems or data

We reserve the right to refuse service, cancel orders, or restrict access if misuse is suspected.

3. Privacy and Data Collection

• By using this website, you consent to the collection of limited personal information such as name, email address, contact number, and shipping address for order processing.
• Payment details such as card numbers, CVV, and expiry date are not stored by Trishnaé.
• Payments are processed securely through PCI-compliant third-party payment gateways.
• Your information is handled in accordance with our Privacy Policy.

4. Product Information

• We make every effort to display product details accurately, including descriptions, pricing, and availability.
• Minor variations in colour, texture, or finish may occur due to fabric nature, photography, or screen settings.
• All products are subject to availability at the time of order confirmation.
• Trishnaé reserves the right to update product information without prior notice.

5. Pricing and Taxes

• All prices displayed on www.trishnae.com are inclusive of applicable GST within India.
• International orders may be subject to customs duties, taxes, and import charges, which are the responsibility of the customer.
• Prices, promotions, and offers may change without prior notice.
• In case of pricing errors, Trishnaé reserves the right to cancel the order and issue a refund.

6. Orders and Acceptance

• Placing an order does not guarantee acceptance.
• Orders are confirmed only after payment is successfully processed.
• Trishnaé reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
• If an order is cancelled by us after payment, a full refund will be issued.

7. Shipping and Delivery

• Shipping timelines provided are estimates and may vary.
• Delivery delays caused by courier partners, customs clearance, or external factors are beyond our control.
• Risk of loss transfers to the customer once the order is marked delivered by the courier partner.
• For full details, please refer to our Shipping & Delivery Policy.

8. Exchanges and Cancellations

• Trishnaé offers one-time exchanges only, subject to eligibility.
• Refunds are not available once an order has been dispatched or delivered.
• Orders can be cancelled only before dispatch.
• Exchanges are subject to availability and policy terms.

Please refer to our Exchange Policy and Cancellations & Refund Policy for complete details.

9. Intellectual Property

• All content on this website, including images, logos, graphics, text, and design elements, is the property of Trishnaé.
• Content may not be copied, reproduced, or used for commercial purposes without written permission.
• Unauthorised use may result in legal action.

10. Third-Party Links

This website may contain links to third-party websites for convenience. Trishnaé is not responsible for the content, policies, or practices of these external sites.

11. Limitation of Liability

• Trishnaé is not liable for indirect, incidental, or consequential damages arising from use of this website.
• We do not guarantee uninterrupted or error-free website operation. 
• Your use of the website is at your own discretion and risk.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

13. Changes to Terms

Trishnaé reserves the right to update these Terms & Conditions at any time. Updates will be reflected on this page. Continued use of the website constitutes acceptance of the revised terms.

14. Contact Us

For questions regarding these Terms & Conditions:

Email: support@trishnae.com
Timings: Monday to Saturday, 10:00 AM to 6:00 PM (IST)