Free shipping across India on orders above ₹4,500 • Worldwide Delivery Available
1.1 This Exchange Policy (“Policy”) applies to all purchases made on www.trishnae.com, operated by Trishnaé (“we”, “us”, “our”).
1.2 By placing an order, you agree to the terms outlined below.
1.3 Trishnaé offers one-time exchanges only. Returns and refunds are not available.
2.1 You may request an exchange if:
2.2 If selecting an item of higher value, the price difference must be paid at the time of placing the replacement order.
2.3 The item must be:
2.4 Any product showing signs of wear, alteration, damage, or perfume marks will not be accepted for exchange.
3.1 Exchange requests must be raised within 14 days of delivery.
3.2 A nominal ₹450 exchange fee applies to cover return logistics.
3.3 The replacement shipment will be free of cost only if the original order value was ₹4,500 or above.
3.4 For orders below ₹4,500, the replacement shipment will incur a delivery charge calculated based on the shipping address.
3.5 Only one exchange per order is permitted.
For hygiene, quality, and customisation reasons, the following items are non-exchangeable:
To initiate an exchange:
Upon receiving the returned item, our quality team will verify its condition. If approved, the replacement order will be processed and dispatched within 5–7 business days.
Currently, exchanges are not available for international orders due to customs and logistics limitations.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos, and our team will assist you.
If you receive an incorrect or defective item:
9.1 Reverse pickup will be arranged where service is available.
9.2 In locations where reverse pickup is not available, customers may be requested to self-ship the product.
9.3 Return shipping costs will be reimbursed up to ₹450 upon approval.
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